Our products are packaged for safe shipping.
| Our portable buildings are usually shipped within 3 to 14 days after receipt of order. This does not include Custom Made Orders. All & any taxes, permits that may be required by a state, county etc., are the responsibility of the customer. Please call customer service 813-767-0762 for additional questions.
Shipping: Our temporary buildings or portable shelters are shipped via various trucking companies. Several of the companies are: ABF, Landair, Con-way, and Federal Express. Shipments will be brought to the customer's house or business. The CUSTOMER MUST BE PRESENT AND PROVIDE A WAY TO GET THE BOXES OFF THE TRUCK. A hand truck or dolly is the is advised, but not necessary. Lift gate service is provided at an additional charge.
We require your phone number, One phone number is necessary, but a second is preferred in case of a typing error and is to expedite delivery, so that the trucking company can contact you to schedule delivery of your portable shelter or instant garage kit. The customer must sign when receiving the shipment.
When you buy a portable shelters from A.I.S. INC., we ship your order directly from one of our warehouses. All boxes that leave the warehouse are labeled and each box in the shipment displays (if more that one box) how many boxes are in the shipment and the box number. Assembly manuals are included in each shipment. The final step in preparation for shipping is to shrink wrap and or strap all boxes in a shipment together on a pallet (or pallets if the order is too large for just one pallet.) NOTE: Shipments that come in several boxes and are very easy to handle.
As a general rule, we do not accept returns. However, under certain and specific circumstances, a return may be granted (restocking fees may apply). Customers are responsible for all shipping to and from warehouse. Contact our customer service at 813-767-0762
for additional information. If a return is granted, the buyer must have a RETURN AUTHORIZATION number supplied by The Seller. Please call for an RAN Number. Merchandise will not be processed unless a RAN Number (Return Authorization Number) is written on the outside of the package (e.g. RAN#123).
When you call please have the following information ready:
The reason for your requested return for each item.
Invoice number or Quote Number
Date of purchase
Your phone number
Your email address
If you are a business, the name of your company.
Returns will be refused if a RA Number is not present and legible on the outside of the package. A.I.S.INC and or affiliates are not responsible for returned merchandise that has no RA Number. We will not issue credit nor will we be responsible for any additional item(s) added to your RA that are returned unauthorized.
We respect each site visitor's right to personal privacy.
Information Collection and Use
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Limited Two (2) Year Warranty On Portable and Temporary Buildings
AFFORDABLE INSTANT STRUCTURES INC.
and or it's affiliates warrants to the original purchaser of this product that the product will be free from manufacturing defects in workmanship and material for a period of two (2) years from the date of the original purchase. If within two (2) years from the original date of purchase this product fails due to defect in material or workmanship, the manufacture will repair, replace, or supply any defective part at their option. The purchaser/buyer must contact AFFORDABLE INSTANT STRUCTURES INC. and or it's affiliates customer service department and provide a description of the defective part, including digital pictures if requested, with the original purchase documentation as validation of warranty coverage date. Defective components must be returned to the manufacturer freight prepaid as requested under the terms of this warranty. The cost for all freight and freight of all warrantee parts shall be the responsibility of the purchaser. This includes any Returns as well. Please feel free to call about extended warrantees. 813-767-0762
This warranty does not cover or apply to:
(a) damage to the product due to misuse, mishandling, and abuse, (b) products not used in accordance with manufacturer’s instructions or recommendations, (c) product not assembled or installed according to manufacturer’s instructions, (d) normal wear and tear, (e) wearing of the cover do to improper installation of cover and doors, (f) damage to the contents of the shelter, (g) permits required due to zoning issues, (h) damage that has occurred during shipping, (I) acts of G-d/Nature. In addition consequential damage and incidental damages, such as damage to persons or property are not coverable under this warranty, and you should refer to your homeowner’s insurance policy as with any other outside structure.
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